Government agencies handling large volumes of Freedom of Information Act (FOIA) requests require a secure, automated, and scalable case management system to ensure compliance with federal regulations, maintain interoperability with national FOIA platforms, and efficiently process requests.
The AvidFlow FOIA Case Management System is a cloud-based SaaS solution designed to streamline FOIA request intake, tracking, processing, redaction, and reporting. Built on Microsoft technologies, the solution provides end-to-end case management to help agencies meet Memorandum M-19-10 requirements, integrate with the National FOIA Portal (FOIA.gov), and comply with federal security standards, including FISMA, FedRAMP, and NIST guidelines.
The solution includes a secure web portal that allows citizens to submit FOIA and Privacy Act (PA) requests in accordance with 5 U.S.C. § 552. The portal ensures:
For agencies, the AvidFlow FOIA Case Management System provides:
The AvidFlow FOIA Case Management System is designed to handle law enforcement-sensitive records and personally identifiable information (PII). All system activities are logged and auditable to comply with:
Adapt processes and workflows to meet unique agency requirements with minimal disruption.
Ensure multi-layered security for sensitive data and compliance with strict regulations.
Deliver targeted reminders and escalations for critical deadlines or high-priority actions.
Seamlessly integrate with third-party systems and tools to extend platform functionality.
Provide secure access for employees and stakeholders on any device, ensuring uninterrupted service delivery.
A cloud-native architecture ensures reliable performance, optimized uptime, and disaster recovery readiness.
Built-in feedback loops and monitoring tools for iterative improvement and adaptability.
Provides in-system guidance on features, policies, and workflows to support employee efficiency and continuous learning.
Government agencies need a flexible and scalable system to handle growing FOIA caseloads and evolving compliance requirements. The AvidFlow FOIA Case Management System provides:
to adapt to regulatory and technological advancements.
without compromising performance.
to align with agency-specific FOIA processes.
